Image from flickr
Have you ever walked into an establishment ready to spend money and never receive a HELLO or a SMILE and want to turn and walk right out. I have done this several times. Whether it's clothing, shoes, food, accessories, or coffee, I want to be acknowledged. I am not looking for over the top, cater me type customer service, but I am looking for a hello, smile, thank you, or have a good day. Customer service has a great impact on the customer returning. It let's me know you, who represent the company care about my presence.
Everyone has a bad day or two, but that shouldn't be displayed at work. There is the expression, Check your attitude at the front door or something like that, only that can be impossible because you are only human. Turning it off and on like a faucet can be impossible for many, but if you agree to take on a position that requires you to service the public then that is exactly what you should do. I try to avoid stores, restaurants, or any establishment that can't provide customer service of any kind.
How can an employee provide good customer service? Easy.
If you think it will be hard to say hello, smile, or say thank you, then stay home. Do all the customers and your employer a favor, don't bring your attitude to work. This can impact sales and may eventually lead to job lay offs.
Just say Hello or Thank You. It takes seconds and doesn't cost you anything.
SMILE. IT'S JUST THAT SIMPLE. A smile cost nothing, but can have a great impact. It leaves a great impression on the customer and keeps us coming back.
Many companies are lacking customer service and it needs to come back.